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• Webinar - Customer Service Enhancement Strategies for Practice Administrators

  • When
    07 May 2026
  •  
    9:00 AM - 10:00 AM
  • Location
    webinar

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  Customer Service Enhancement
  Strategies for Practice Administrators

  Thursday, May 7, 2026

  9:00AM - 10:00AM PST

  Presented By: Jerome Bozek, MHA

  Principal Consultant - JB Medical Consulting, LLC

  
  

  Session Description: Practical ideas that can be brought back to the practice for immediate impact on customer service, presented by an experienced administrator.

  • Can't make the webinar?

    No problem! All registrants receive the recording and presentation slides

    following the webinar.

  • 
    

  • (Members Attend Free, Non-members $35.00)

  
  HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information. 

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• Northern Nevada (Reno) May Member Meeting

  • When
    12 May 2026
  •  
    8:00 AM
  • Location
    Sierra Neurosurgery Group - 5590 Kietzke Lane, Reno, NV 89511

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  Northern Nevada May Member Meeting

  How to Successfully Get Patients
  Out of the Hospital!

  Tuesday, May 12th, 2026 | 8:00AM - 9:00AM

  Sierra Neurosurgery Group

  5590 Kietzke Lane, Reno, NV 89511

  
  

  Presented by: Mary Matteoni, LSW, MBA

  Director of Hospital Care Management,
  Renown Health

  
  

  NO FEE TO ATTEND!

  
  

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• Southern Nevada (Las Vegas) May Member Meeting

  • When
    13 May 2026
  •  
    7:30 AM - 9:00 AM
  • Location
    Select Health Nevada Headquarters - 6795 Agilysys Way, Suite 120, Las Vegas, NV 89113

  Register

  
  

  Southern Nevada May Member Meeting

  Children's Health in Southern Nevada
  

  Wednesday, May 13th | 7:30AM - 9:00AM

  Select Health Nevada Headquarters

  6795 Agilysys Way, Suite 120, Las Vegas, NV 89113

  Presented by: Russ Williams,
  President, Nevada Children's Hospital

  
  NO FEE TO ATTEND!

  
  

  About Russ: 

  Russ Williams serves as President of the Intermountain Health Nevada Children’s Hospital. Russ leads Intermountain Health’s efforts to expand pediatric care services across Southern Nevada and Southwest Utah through collaboration with operations, caregiver teams across the Desert Region, other regions and enterprise, focusing on positive clinical outcomes, quality, patient experiences and improved access for pediatric patients.

  Russ has more than two decades of executive leadership experience in pediatric and academic healthcare, with a strong track record in hospital operations, strategy, community engagement, and the planning and activation of complex healthcare facilities.

  Prior to joining Intermountain Health, Russ served in senior leadership roles with Texas Children’s Hospital in Austin, where he provided operational and strategic oversight for a growing regional pediatric platform and led partnerships across clinical, academic, and community stakeholders.  Prior to that, Russ held senior executive roles at Seattle Children’s, Riley Hospital for Children at IU Health, and the University of Minnesota Medical Center. In each of these positions, Russ guided system operations, regional programs, patient experience efforts, and major capital initiatives—including the development and opening of new children’s hospitals. 

  Russ holds a Master's in Healthcare Administration from the University of Minnesota and a B.S. in Psychology and Business Administration from Brigham Young University.

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