Northern Nevada March Member Meeting
Elevate the Patient Journey and Cultivate a Culture of Compassion
Tuesday, March 10th, 2026 | 8:00AM - 9:00AM
Sierra Neurosurgery Group
5590 Kietzke Lane, Reno, NV 89511
Presented by: Arvin Operario, MBA, BSN, RN
Director of Patient Experience, Optum Nevada
NO FEE TO ATTEND!
About Arvin:
As the Director of Patient Experience for Optum Nevada, Arvin leads enterprise-wide strategies that elevate the patient journey and cultivate a culture of compassion aligned with Optum’s core values of Integrity, Compassion, Relationships, Innovation, Inclusion, and Performance. With extensive leadership experience and a strong clinical foundation, he ensures that patient-centered excellence remains central to organizational priorities.
In his role, Arvin leads a team of Patient Experience Specialists who collaborate with all employed and Optum Network providers and clinical teams to advance the C-I-CARE Service Philosophy. He oversees initiatives that strengthen service behaviors, enhance communication, and drive continuous improvement across the healthcare delivery system.
With more than 30 years of nursing experience, Arvin has served in diverse roles across clinical operations and nursing education. Before joining Optum Nevada, he managed multiple specialty clinics as the RN Manager at Southwest Medical in Las Vegas. He has also taught at various nursing schools, contributing to the development of compassionate, practice-ready future nurses.
Arvin earned his Bachelor of Science in Nursing from Emilio Aguinaldo College in the Philippines and holds a Master of Business Administration from the University of Phoenix. He is currently pursuing his Master of Science in Nursing at Nevada State University, reflecting his ongoing commitment to leadership, education, and lifelong learning.
Deeply engaged in community service, Arvin has served on several local boards and recently completed a five-year term as a Commissioner for Nevada’s Commission on Behavioral Health. He also volunteers his expertise by training law enforcement personnel on recognizing and safely responding to individuals experiencing mental illness—promoting awareness, de-escalation, and empathy in crisis encounters.
Southern Nevada March Member Meeting
From Awareness to Action:
Mental Health Support & Crisis Intervention
Wednesday, March 11th | 7:30AM - 9:00AM
Select Health Nevada Headquarters
6795 Agilysys Way, Suite 120, Las Vegas, NV 89113
Presented by: Justin Jones,
Clark County Commissioner Representing District F
About Justin:
Commissioner Justin Jones was elected to represent District F on the County Commission in 2018 and re-elected to a second four-year term in 2022. Since joining the County Commission, Commissioner Jones has championed several issues including access to behavioral health resources, economic diversification, addressing climate change, and building more community parks and trails. Commissioner Jones also serves on several regional boards, including as Chair of the Regional Transportation Commission and Regional Flood Control District, Vice Chair of the Clark County Redevelopment Agency, and on the Board of Directors of the Southern Nevada Water Authority and Southern Nevada Regional Planning Coalition.
Prior to becoming a County Commissioner, Jones served in the Nevada State Senate (2012-2014), where he served as Assistant Majority Whip and chaired the Health and Human Services Committee. While in the Legislature, Commissioner Jones had the opportunity to work on important community issues including protections for homeowners facing foreclosure, gun violence prevention, marriage equality and conservation of Red Rock Canyon. Commissioner Jones also previously served on a number of community and non-profit boards, including as Chair of the Volunteer Center of Southern Nevada and Battle Born Progress organizations and on the Board of Directors for United Way of Southern Nevada and Emerge Nevada.
Commissioner Jones has been a practicing attorney in Nevada since graduating from George Washington University Law School in 2001. He is a founding partner in the law firm of Jones Lovelock and practices primarily in the area of business litigation. Prior to entering private practice, Commissioner Jones served as a law clerk to the Honorable Roger L. Hunt of the United States District Court, District of Nevada.
Commissioner Jones is married to Las Vegas native, Megan Krausman Jones, and they have two children, Gabby and Liam. In his spare time, Commissioner Jones enjoys running, cycling and hiking in Red Rock Canyon and traveling to new and exotic places.
Importance of Clinical Documentation in Value Based Care
Presented By: Dr. Mona Bambha MD, CPC, CRC
Founder & President - CoDoc Academy
Session Description:
Proper documentation of a patient’s medical records has always been a crucial component of patient care. In today’s healthcare landscape, this importance has intensified, as government reimbursements are increasingly tied to the quality and accuracy of providers' documentation.
Accurate documentation depicting the accurate disease burden of the patient population is an extremely important pillar in risk adjustment and value-based care. It's the most effective way of communicating the needs of our patient population.
During this presentation we will dive into understanding the importance of coding and documentation in risk adjustment process and the risk adjustment score and how to efficiently navigate through this.
Can't make the webinar?
No problem! All registrants receive the recording and presentation slides
following the webinar.
(Members Attend Free, Non-members $35.00)
HOW TO JOIN THE WEBINAR: Please click the highlighted link provided in your confirmation email to receive the login information.
Northern Nevada April Member Meeting
Friday, April 10th, 2026 | 8:00AM - 9:00AM
Presented by: Alexia Vernon,
Step into Your Moxie
About Alexia:
Dubbed a “Moxie Maven” by the White House Office of Public Engagement for her unique and effective approach to communication and leadership development, Alexia Vernon is the founder and CEO of Step into Your Moxie. A sought-after speaker, coach, and leadership consultant, through Step into Your Moxie, Alexia equips healthcare leaders and professionals to develop the vocal empowerment skills needed to advocate for themselves, their teams, and their patients—especially in high-stakes situations. Her trauma-sensitive coaching and training programs use role-play, improvisation, storytelling, and emotional intelligence (EQ) to help leaders foster trust and psychological safety, strengthen team communication, drive better patient outcomes, and promote greater staff well-being.
Alexia’s work has been featured on/in CNN, NBC, ABC, CBS, Entrepreneur, Inc., and Women’s Health. Alexia has delivered keynotes as well as coaching and training programs for clients such as Google, HCA Healthcare, St. Jude Children's Research Hospital, Medtronic, PreludeDx, and RTC of Southern Nevada. She is the author of the multi-award-winning book, Step into Your Moxie: Amplify Your Voice, Visibility, and Influence in the World, and the creator of the popular LinkedIn Learning course, Communicating to Drive People to Take Action. Learn more about Alexia at StepIntoYourMoxie.com
Early Bird Registration is OPEN!
Southern Nevada Women's Leadership Breakfast
Lead Boldly: Advancing Healthcare
Through Courage and Connection
Thursday, April 23, 2026 | 8:00AM – 11:00AM
Breakfast included!
Early Bird registration is OPEN! Get ready for an engaging morning of breakfast, networking, and inspiring discussions at the 2026 Southern Nevada Women's Leadership Breakfast!
Discover valuable insights on how women can lead with influence, mentor others, and maintain a strong, authentic voice in today’s dynamic workplace. Don’t miss this opportunity to connect with fellow leaders and gain actionable strategies for success!
KEYNOTE SPEAKER: Marilyn Kirkpatrick, Clark County Commissioner
PANELISTS:
Pearl Kim, PhD, MHA, Assistant Professors-In-Residence, UNLV
Nathan Adelson, CEO, Nathan Adelson Hospice
Kimberly Virtuoso, CPO, Fontainebleau
Dr. Jessica Fields, PharmD, Market Health and Wellness Director, Walmart
VIEW SPONSORSHIP PACKET
TICKET PRICING
Early Bird: $40 (through March 15)
Regular: $50 (after March 15)
CHARITY PARTNER: St. Jude's Ranch for Children
A portion of the profits from this event will benefit St. Jude's Ranch for Children - whose mission is to transform the lives of abused and at-risk children, young adults and families by empowering them to create new choices and new hope in a caring community.
HIGHLIGHT FROM LAST YEAR'S EVENT!
PLATINUM SPONSORS
GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
Thank You To Our Royal Corporate Sponsors
Healthcare Leaders Association of NevadaE: info@hlanv.org | P: 866-492-3590 PO Box 3403, Hamilton, NJ 08619